Power Smart Shop frequently asked questions
Find answers to common questions about the marketplace, energy efficiency scores, accounts, and more.
- How do I reset my password?
- If I see a product I like, can I save it to keep track of it?
- Can I stop getting emails and alerts from BC Hydro Power Smart Shop?
- Why can’t I find a certain product or model that I am interested in on this site?
- What sort of emails or alerts will I receive if I register with BC Hydro Power Smart Shop?
- Are there other retailers selling energy-efficient products that aren’t on Power Smart Shop?
- Does BC Hydro get information about me when I use the Power Smart Shop site or create a login?
- How do you determine the cost of electricity to use for operating costs calculations?
- Does BC Hydro make any money promoting products on this site?
- Do I need an account to access the site? Can I log in with my MyHydro account username and password?
- Still have questions?
Marketplace features & tools
- What is the Enervee® Score?
- How do I search for products?
- Can I filter or sort products?
- How do I compare products?
- Why are some products ranked higher than others?
- What product information is shown, and why might some products not appear?
- Are there product reviews on the marketplace and how are they rated?